Shanghai and Chongqing Job Description: -- Investigate and analyze application functional specification and business logic specification -- Investigate business requirement documentation -- Write the training documentation (PPT) for the application in English -- Write the user guide for the application in English Job Requirements: -- Good understanding of eCommerce business logic and software application functional specification -- Excellent problem solving skills as well as defect isolation skills -- Excellent written communication skills in English -- Good oral communication skills in English -- Software development background is a plus -- User Acceptance Testing experience is a plus -- Can shift the working time to meet US time zone is a plus Mind set: -- Self motivator and fast learner -- Ability of independent and team work with strong drive for results -- Strong customer and quality focus -- Good operation skills of Microsoft Office Tools (Word, Excel, PowerPoint, Visio, Outlook)Vacancy 2
Utilization Desk Support Engineer
Location: Shanghai
Job Description:
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Investigate and analyze the requests raised by Order Management system users
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Providing solutions to users via email or Support Application
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Conference call solution is needed
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Coordinate with other support teams
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Night shift is a must
Job Requirement:
- Good customer sense and high efficiency
- Good understanding of eCommerce business logic and software application functional specification
- Excellent problem solving skills as well as defect isolation skills
- Excellent written communication skills in English
- Good oral communication skills in English- Technical support background is a plus- Night shift is a must- Stable and quick learner- Good team spirit; sacrifice own benefits for the whole team
Email: tsg.resourceteam@hp.com
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